We accept returns for store credit only. All returns must be within 30 days of purchase and all items must be in new condition. Only unopened skeins, hanks, or cards of threads may be returned. Thread only returns will have a 30% restocking fee. Due to the labor involved a restocking fee of $25 or 30%, whichever is greater, will be assessed for all returned kits that we have kitted.
All returns must be pre-approved by NeedlepointUS.
If you have any questions, please email me, or give me a call at 1-888-801-3084 anytime.